At Handcraft Harbor, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations or needs. That's why we offer a comprehensive refund policy to ensure your satisfaction.

30-Day Return Policy

We proudly offer a 30-day return policy for all unused and unopened products. This means that if you are not completely satisfied with your purchase, you have 30 days from the date of purchase to return the item for a full refund.

Conditions for Return

In order to be eligible for a refund, the item must meet the following conditions:

• The item must be in its original condition and packaging.
• The item must be unused and unopened.
• The item must be returned within 30 days of purchase.

How to Initiate a Return

If you would like to initiate a return, please contact our customer support team at info@handcraftharbor.com. Our dedicated team will guide you through the return process and provide you with a return shipping label, if applicable.

Refund Process

Once we receive your returned item and verify that it meets the conditions for a refund, we will process your refund. You can expect to receive your refund within 10 business days, depending on your original payment method.

Exceptions

While we strive to accommodate all returns, there are certain exceptions to our refund policy:

• Custom products or personalized items cannot be returned.
• Sale items and gift cards are non-refundable.

European Union Customers

If you are a customer located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions for return apply, including the item being in its original condition and packaging.

If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your Handcraft Harbor purchase.